The following terms apply under our Coronavirus Booking Guarantee with Cool Camping as agreeing to this Booking Guarantee. Guests will need to agree to these terms before confirm bookings. This policy supersedes any standard cancellation policies which may usually be in place.
We require only a 20% deposit at the time of booking.
Balance payment 10 days before holiday
A balance payment for the full amount will be due 10 days before holiday starts, when you can be sure that your holiday is going ahead.
Flexible Rebooking Policy
In the event of cancellation due to Coronavirus restrictions or for self-isolation, you have the flexibility to move the booking to alternative available dates within 18 months of the start date of your holiday (the ‘flexible rebooking policy’) with no additional charges. If you chooses a date where the same accommodation is only available at a higher price,the additional prevailing rate for the stay will be due. The flexible rebooking policy is only available for cancellations related to genuine Coronavirus restrictions. Flexible rebooking is not available for cancellations related to weather or other reasons.
Due to the flexible dates offering, the low deposit and late balance payments, no refunds are available to the customer on any funds (either the deposit or the balance). If the customer fails to pay the balance by 10 days prior to the holiday start date, the deposit may be deemed to be forfeited by the campsite and the booking cancelled. In such an event the flexible rebooking policy will no longer apply.
We recommend additional cancellation insurance to cover in the event of cancellations other than Coronavirus restrictions.